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Privacy Statement

Your privacy

Under the terms of the General Data Protection Regulation (“GDPR”) in force, The Treasure Chest Lda, being responsible for the treatment of personal details, reaffirms its commitment to our stakeholders’ privacy. For this purpose, we again bring to your attention the way in which we treat your personal details and how you may exercise your legal rights in this matter.

About The Treasure Chest Lda

The Treasure Chest Lda want to be completely transparent about why we need your personal details that we request when you support us and how we will use them.

We are fully committed to respecting and protecting your information, using it reasonably and in line with the General Data Protection Regulation (GDPR). When you choose to provide us with personal information, it will only be used to support your relationship with The Treasure Chest Lda and in line with this policy.

The Treasure Chest Lda is registered in Portugal with registration number NIPC 516938150.

What is personal information?

Personal information is any information that you give us that enables you to be identified. This includes your name, your home address, your home telephone number, your personal email address. It may also include photographs and case studies.

We process and hold personal information that we need to run the operations of the charity and for which there is a valid lawful basis. This includes information on families we support, employees, volunteers, donors and supporters.

How we use your personal information

  • We use your information to enable us to operate the charity efficiently, provide effective support for families and to develop our understanding of donors and supporters, including ensuring that our communication with you is effective and in the manner you have chosen.
  • We will only use your information where we have a valid lawful basis to do so and will always respect your rights.
  • Where we use your information, it may be because you have given your consent or we have a legitimate interest to do so. Where we use legitimate interest to process your information, we will always ensure that this is done in a fair way that respects your rights. We also use your information where we have a legal obligation to do so, or because we have to fulfil contractual obligations.

How we process your information

Processing, in relation to personal information, means anything we may do with the information, such as obtaining, accessing, recording, disclosing, destroying or using the data in any way. We process your personal information securely to ensure protection against unauthorised or unlawful processing and against accidental loss or destruction. Your information is processed only by authorised individuals who have received appropriate data protection training.

Your rights

Under GDPR, you have a number of rights in relation to your personal data, which we recognise and will act upon accordingly. These are as follows:

  • The right to be informed of why, where and how we use your information

Under certain circumstances, by law, you have the right to:

  • request access to your personal information
  • have your personal information corrected if it is inaccurate or incomplete
  • have your personal information erased from our systems where there is no longer a need for us to continue holding it
  • restrict the use of your information, where you have previously provided us with your consent
  • ask us to transfer your personal information to another person or organisation
  • object to how your information is used.

Where you have provided consent to be contacted or to receive a service, you have the right to withdraw that consent at any time.

To withdraw your consent, or if you have any questions, please send these to This email address is being protected from spambots. You need JavaScript enabled to view it., or contact us by telephone on 00351 969 320 231. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information, except where legally required and, subject to our retention policy, we will dispose of your data securely.

For employees, temporary employees, casuals and interns

For information on how The Treasure Chest Lda processes the personal information of employees, volunteers, interns and work placements, please refer to our internal policy manual.

For job applicants

Your personal information

In the course of our activities and legal obligations as an employer, we will process personal data (which may be held on paper, electronically, or otherwise) about our applicants; and we recognise the need to treat it in an appropriate and lawful manner, in accordance with GDPR. We process the personal information you provide to us when you apply for a job or to volunteer with us. We may also receive personal data from third parties such as an independent recruitment agencies.

Why we need it

We use this information to assess your suitability for the role applied for and where applicable during the interview process. We only request information from you that is required to satisfy legitimate recruitment information, to satisfy relevant health and safety requirements and to satisfy relevant equal opportunities legislation. It will also be used to obtain third party references or to meet statutory obligations.

What we do with it

Your personal information will only be held and processed for the purpose of the selection process and if successful with subsequent employment. All the personal information we hold about you will be processed in a secure environment and by authorised personnel and shared with relevant managers as part of the recruitment process. We will only share your personal data with independent third parties with your consent and when directly required as part of the recruitment process. In these circumstances, they will only process your personal information in line with our instructions and we are responsible for your information at all times.

How long we keep it

We will keep the personal information of unsuccessful candidates for a period of six months after the closing application date after which time it will be securely destroyed. We do not hold speculative CV’s sent to us for any reason.

Website, email and social media

Our website uses cookies to ensure visitors get the best experience on our website as well as to provide information on how our site is being used, which enables us to enhance the online experience. For example, cookies may tell us whether you are visiting our site for the first time or returning. Some cookies are necessary to allow visitors to move around the website and use its features, such as shopping baskets, or some collect information about performance and others allow for functionality like remembering language choices and passwords and there are also cookies that allow targeting or advertising based on browsing habits.

You have the right to choose whether to accept these cookies and can indicate to do so by choosing your cookie preferences directly on our website or within your browser settings. The help menu in the toolbar of your browser will tell you how to manage these, including how to have your browser notify you when you receive a new cookie, and how to disable them all together. You can read more about cookies here. https://www.allaboutcookies.org/

We might also obtain your personal data through your use of social media channels such as Facebook, Twitter, LinkedIn, YouTube and others, depending on your settings or the privacy policies of these services. To change your settings on these services, please refer to their privacy notices, which will tell you how to do this. If we make use of a third-party email service provider, such as Mailchimp, to deliver our supporter emails, we will collect statistics around email opening and clicks using industry standard technologies to help us monitor and improve our communications.

We may use your email address and phone number to match to your account on Facebook or other social media sites in order to show you The Treasure Chest Lda content while you are using these services. We will only do this where you have opted in to our marketing emails or phone calls, and your personal data is kept secure at all times. We may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in The Treasure Chest Lda, and we may then show them our content.

Updates to this policy

We may update this policy from time to time to reflect changes in how we use your information. You may wish to check this policy each time you provide your information to The Treasure Chest Lda. In certain circumstances and, if there are significant changes to the policy, we will notify you.


Updated: 6 July 2022